Maidstone Movers – Privacy Policy

Introduction

Maidstone Movers, part of GP Removals, is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process personal data necessary for providing our services, including:

  • Personal details: Name, address, phone number, and email.

  • Payment information: Bank details or payment card information.

  • Transaction history: Records of services requested and payments made.

  • Communications: Emails, messages, or feedback shared with us.

  • Website usage data: IP addresses, cookies, and analytics data to improve our website experience.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Providing services: To arrange and carry out your home or business removals.

  • Billing and payments: Processing payments and issuing invoices.

  • Customer communication: Responding to inquiries, updates about your move, and service notifications.

  • Marketing (with consent): Sending promotional materials about our services.

  • Legal compliance: Meeting regulatory and contractual obligations.

3. Lawful Basis for Processing

We process your data under one or more of the following legal grounds:

  • Contractual necessity: To fulfill our contract with you.

  • Legitimate interests: For service improvement, security, and business administration.

  • Legal obligation: To comply with applicable laws and regulations.

  • Consent: Where required, for marketing and non-essential cookies.

4. How We Share Your Data

We do not sell or rent your data. However, we may share information with:

  • Service providers: Subcontractors or logistics partners involved in your removal.

  • Payment processors: To securely process transactions.

  • Legal authorities: If required by law, court order, or regulatory request.

  • Marketing platforms: With your explicit consent for promotions and offers.

5. Data Retention

We retain your data only as long as necessary for service delivery, legal compliance, or dispute resolution. Typical retention periods are:

  • Service records: Up to six years for accounting and legal reasons.

  • Marketing data: Until consent is withdrawn.

  • Website analytics: Data is anonymized and stored for trend analysis.

6. Data Security

We implement strict security measures to protect personal data from unauthorized access, alteration, or loss. Measures include:

  • Encryption of sensitive data

  • Access controls for staff handling data

  • Regular security audits and compliance checks

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your data.

  • Correction: Rectify inaccurate or incomplete information.

  • Deletion: Request removal of your personal data (subject to legal limitations).

  • Restriction: Limit how we process your data in certain situations.

  • Objection: Opt out of direct marketing and automated processing.

  • Data portability: Transfer your data to another provider. To exercise these rights, email us at info@maidstone-movers.co.uk.

8. Cookies and Tracking

We do not use cookies on our website.

9. Complaints and Contact

If you have concerns about our data handling, you can contact us at [insert contact email]. You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).